DEVELOP EXPERTISE - EXAMPLES AND TEMPLATES

FREE Retail Skills Development and Certificates 

• AZRetailCareers.com

Core Score - Service Sector Badges

Earn entry-level and advanced-level badges that you can add to your resume and share with employers to demonstrate that you will be successful on day one of service sector jobs.

• EDGE 

Skills Training and Certification

Through the Edge learning platform ASU and partners offer modules where you can earn certificates in skills retail employers need. You can add your certificates to your resume and share them with employers. 

• Technological Skills and Knowledge - certificates optional

  • Google Cloud Training 

  • IBM Key Technologies for Business 

  • NYU Intro to Cybersecurity 

Job Rotation, Job Shadow, Mentoring

• How to Job Shadow

• Job Rotation Overview and Benefits

• Why Mentorship is Important

• How to Benefit from Informational Interviews

• Overview of Job Shadowing (video from Cal State)

Managing Difficult Situations

• How to Have a Difficult Conversation with Your Supervisor

• EDGE 

  • Module: Dealing with Difficult Situations

  • Module: Troubleshooting and Having a Solutions Mindset

Working on Teams

• Active Listening Skills

• Collaboration Skills: Definition and Examples

• EDGE 

  • Module: Working on A Team

  • Module: Conflict Resolution