Train and retain your employees
The secret to growing your retail business and creating a remarkable customer experience is talent development and employee retention.
Creating Remarkable Customer Experiences
Competition for customers is fierce. Whether you’re competing against online-only retailers or the store down the street, you can differentiate yourself by training your front-line employees to deliver outstanding customer service.
TRAIN
RETAIN
Advance
TRAINING YOUR TEAM
If you want to develop top-performers, you’ll need a strong onboarding process as well as ongoing training for technical skills, communication skills, problem-solving, decision-making, and customer service. We’ve compiled a list of resources to help you get started.
VIEW EMPLOYEE TRAINING RESOURCESTrained Managers Improve Employee Engagement
The adage, “people leave managers, not companies” is accurate. A good manager creates stronger engagement, delivers higher performance for their organization, and improves employee retention. To grow as a manager, there are a variety of opportunities, such as courses, certifications, and degrees in retail management.
Retaining Your Best Employees
Did you know the average company in the U.S. spends nearly $40,000 to hire a new employee and takes up to 52 days to fill a position? Those are just the tangible costs. What about the stress felt by your understaffed team or the impact on your customers? Making it a priority to improve retention can yield large benefits to your organization, customers, and employees.
Top Resources for Retail Leaders
Aspen Institute empowers people and communities around the world to make a better impact. They create resources to help retailers and employees stay at the top of their game.
FSG helps organizations find new ways to achieve real results against society’s toughest challenges. FSG combines practical advice with unconventional thinking to create a more equitable and sustainable future.
The National Retail Federation (NRF) is the world’s largest retail trade association. They champion the people and policies that fuel success for retailers, the jobs they create, and the lives they impact.
Workforce Development Partners
Arizona Retailers Association
ARA actively lobbies to advance legislation that creates favorable outcomes for our members as well as providing access to discounts on business resources that might be cost-prohibitive for retailers to secure independently.
Arizona@Work
Arizona@Work is a statewide workforce development network that helps employers of all sizes and types recruit, develop, and retain the best employees for their needs. There are two local resources providing services for job seekers:
Maricopa County
City of Phoenix.
Chicanos Por La Causa
Chicanos Por La Causa (also known as CPLC) is one of the largest community development corporations in Arizona that offers a comprehensive range of bilingual and bi-cultural services in health and human services, housing, education, and economic development.
Goodwill
From resume and interview skills development to digital training and on-site hiring events, the Career Services at Goodwill of Central and Northern Arizona helps prepare job seekers for retail roles and is a great source for talent.
Maricopa Community Colleges
As a recognized leader for regional workforce development in Phoenix, Maricopa Community Colleges is working to fulfill the job training needs of our county’s diverse industries.
Pipeline AZ
Pipeline AZ connects people and jobs. It provides a place for job seekers to explore careers, industries and job openings. Employers can source candidates and register to post their job openings.
Find Your Next Position Today
Search open positions to find a retail role that’s perfect for you.