IT'S TIME TO TAKE YOUR CAREER TO THE NEXT LEVEL.

Our Customer Service Supervisor Online program provides the training, mentorship, and social support necessary for you to advance your retail or customer service career.

ABOUT THE PROGRAM

Our Customer Service Supervisor online program powered by Generation USA, provides the training, mentorship, and social support necessary for you to advance your retail or customer service career. This program is designed for students who are currently working in a retail or customer-facing role, and want to advance to management and supervisor roles.

WHAT IS A CUSTOMER SERVICE SUPERVISOR?

Behind every successful business is a leader who coaches their team to be successful. From the department supervisors who schedule shifts and provide feedback to new hires to a shift captain whose teamwork ensures all employees feel connected and appreciated, customer service supervisors lead by example and help people, and businesses, grow.

READY TO GET STARTED?

Customer Service Supervisor Program Application

Name

First Name

Last Name

Email

Phone

(###)

###

####

Phone Type

Can we text you?

What city do you work/live in?

Where are you currently employed?

If not employed, how long have you been unemployed?

What is your current title?

How did you hear about this program?

Do you have access to internet? (Public Library, At Home, Other etc)

How comfortable are you with technology use? (1 Low - 10 High)

What kind of phone or smart device do you use (tablet, smartphone, laptop, etc.)?

What makes you interested in this Online Customer Service Supervisor program? (Please try to answer in 2-4 sentences)

APPLY
Apply for the Customer Service Supervisor program. If you apply and are qualified, a program coordinator will contact you.
VIDEO CONFERENCE INTERVIEW
Generation wants to support you and connect you to resources that will help you focus on learning. We will use this video call to learn about your experience and goals. We'll also go over the program requirements, times, and dates of class.
PERFORMANCE ASSESSMENT
Take a short online assessment to give us an idea of your baseline knowledge in customer services.
REFERENCE CHECK
You will provide Supervisor or Manager contact information. Generation staff will share about the program and ask behavioral questions about your workplace performance.
ONLINE ORIENTATION
Our online learning platform allows you to learn and grow on your own schedule. Join our online orientation to learn more about how to use the digital programs and connect with our staff to be successful in the course.
CLASS BEGINS!
Every day, you'll learn new skills to help you advance your career.

REQUIREMENTS

Have earned a high school diploma or GED
Be 18 years of age or older when the program starts
Be currently employed and in good standing at a retail, customer-facing, hospitality, or other similar service role
Be authorized to work in the US
Be proficient in English
Be able to pass a background check
Have access to a smart phone or other device capable of getting online

PROGRAM LENGTH

6 Weeks: Part-Time

This program operates around your schedule on a digital learning platform.